Understand the difference between real problems with real solutions and polarities where there are no solutions, just opportunities for leveraging. Know how to spot polarities, informally map them, and actively leverage them in everyday leadership contexts.

Recognize the difference between skillful, productive conflict and unskillful, hurtful conflict. Know your own tendencies when it comes to conflict and be able to self-manage those tendencies and instead, actively engage in conflict in a skilled manner.